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RETURN POLICY

Return Policy

 To be eligible for a return on items purchased online via our website the following conditions must be met:

  • Any item purchased up to 14 days from the day of delivery.
  • Customer must raise a ticket online via our website or call us on ....
  • Product must be unused and in the same condition that you received it, complete with its original packaging and accompanied by an original receipt.
  • Once return request has been initiated, customer must handover the item to the carrier on the agreed date.

 Return and Refund Processing:

  • Once returned item has been received and inspected, refund in the form of online store credit will be processed.
  • Cash refund is only applicable for the following:

                     - Item purchased is out of stock

                     - Item received is defective or damaged

                     - Item does not match the listing description

  • Cash refund (if applicable) will be processed and credited to your account within 10-15 days or depending on your bank. If purchase was done via COD (Cash on Delivery), we will require you to share your bank details with us to transfer the funds.

Exchange Policy:

Currently, we are not able to offer exchanges. Instead, all items should follow the returns process as above.

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Kusintha

Kusintha is a support project that was started in 2018 by Christian Bitz and his girlfriend Lisette Rützou. Kusintha means ‘change’ in Chichewa, a language spoken in Malawi. The aim of Kusintha is to bring about change in some of the world’s poorest countries, including through vital projects such as the establishment of local wells with clean drinking water, the securing of crops, kindergartens and opportunities for schooling.

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Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Amber
Sale
Bitz

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Amber

$35.00 $28.00 Save 20%

$35.00 $28.00 Save 20%

In stock

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Blue
Sale
Bitz

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Blue

$35.00 $28.00 Save 20%

$35.00 $28.00 Save 20%

In stock

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Green
Sale
Bitz

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Green

$35.00 $28.00 Save 20%

$35.00 $28.00 Save 20%

In stock

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Pink
Sale
Bitz

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Pink

$35.00 $28.00 Save 20%

$35.00 $28.00 Save 20%

In stock

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Smoke
Sale
Bitz

Candlelight Kusintha Votive Height 7.5 cm 2 Pcs Smoke

$35.00 $28.00 Save 20%

$35.00 $28.00 Save 20%

In stock

Kusintha Jug 1.2 L Amber
Sale
Bitz

Kusintha Jug 1.2 L Amber

$60.00 $48.00 Save 20%

$60.00 $48.00 Save 20%

In stock

Kusintha Jug 1.2 L Blue
Sale
Bitz

Kusintha Jug 1.2 L Blue

$60.00 $48.00 Save 20%

$60.00 $48.00 Save 20%

In stock

Kusintha Jug 1.2 L Clear
Sale
Bitz

Kusintha Jug 1.2 L Clear

$60.00 $48.00 Save 20%

$60.00 $48.00 Save 20%

In stock

Kusintha Jug 1.2 L Green
Sale
Bitz

Kusintha Jug 1.2 L Green

$60.00 $48.00 Save 20%

$60.00 $48.00 Save 20%

In stock

Kusintha Jug 1.2 L Rose
Sale
Bitz

Kusintha Jug 1.2 L Rose

$60.00 $48.00 Save 20%

$60.00 $48.00 Save 20%

In stock

Kusintha Serving dish rectangular Amber 38cm
Sale
Bitz

Kusintha Serving dish rectangular Amber 38cm

$50.00 $40.00 Save 20%

$50.00 $40.00 Save 20%

In stock

Kusintha Serving dish rectangular Blue 38cm
Sale
Bitz

Kusintha Serving dish rectangular Blue 38cm

$50.00 $40.00 Save 20%

$50.00 $40.00 Save 20%

In stock

Kusintha Serving dish rectangular Green 38cm
Sale
Bitz

Kusintha Serving dish rectangular Green 38cm

$50.00 $40.00 Save 20%

$50.00 $40.00 Save 20%

In stock

Kusintha Serving dish round 25cm Blue
Sale
Bitz

Kusintha Serving dish round 25cm Blue

$30.00 $24.00 Save 20%

$30.00 $24.00 Save 20%

In stock

Kusintha Serving dish round 25cm Green
Sale
Bitz

Kusintha Serving dish round 25cm Green

$30.00 $24.00 Save 20%

$30.00 $24.00 Save 20%

In stock

Kusintha Serving dish round 25cm Pink
Sale
Bitz

Kusintha Serving dish round 25cm Pink

$30.00 $24.00 Save 20%

$30.00 $24.00 Save 20%

In stock

Kusintha Serving dish round 30cm Amber
Sale
Bitz

Kusintha Serving dish round 30cm Amber

$38.00 $30.40 Save 20%

$38.00 $30.40 Save 20%

In stock

Kusintha Serving dish round 30cm Blue
Sale
Bitz

Kusintha Serving dish round 30cm Blue

$38.00 $30.40 Save 20%

$38.00 $30.40 Save 20%

In stock

Kusintha Serving dish round 30cm Green
Sale
Bitz

Kusintha Serving dish round 30cm Green

$38.00 $30.40 Save 20%

$38.00 $30.40 Save 20%

In stock

Kusintha Tumbler set of 4pcs Amber
Sale
Bitz

Kusintha Tumbler set of 4pcs Amber

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Kusintha Tumbler set of 4pcs Blue
Sale
Bitz

Kusintha Tumbler set of 4pcs Blue

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Kusintha Tumbler set of 4pcs Green
Sale
Bitz

Kusintha Tumbler set of 4pcs Green

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Kusintha Tumbler set of 6pcs 28 cl Blue
Sale
Bitz

Kusintha Tumbler set of 6pcs 28 cl Blue

$60.00 $48.00 Save 20%

$60.00 $48.00 Save 20%

In stock

Kusintha Vase Height 22 cm Amber
Sale
Bitz

Kusintha Vase Height 22 cm Amber

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Kusintha Vase Height 22 cm Blue
Sale
Bitz

Kusintha Vase Height 22 cm Blue

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Kusintha Vase Height 22 cm green
Sale
Bitz

Kusintha Vase Height 22 cm green

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Kusintha Vase Height 22 cm Pink
Sale
Bitz

Kusintha Vase Height 22 cm Pink

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Kusintha Vase Height 22 cm Smoke
Sale
Bitz

Kusintha Vase Height 22 cm Smoke

$70.00 $56.00 Save 20%

$70.00 $56.00 Save 20%

In stock

Water Bottle Kusintha 0,75 Liter Blue
Sale
Bitz

Water Bottle Kusintha 0,75 Liter Blue

$26.00 $20.80 Save 20%

$26.00 $20.80 Save 20%

In stock

Water Bottle Kusintha 1,2 Liter Green
Sale
Bitz

Water Bottle Kusintha 1,2 Liter Green

$40.00 $32.00 Save 20%

$40.00 $32.00 Save 20%

In stock

Water Bottle Kusintha 1,2 Liter Light Pink
Sale
Bitz

Water Bottle Kusintha 1,2 Liter Light Pink

$40.00 $32.00 Save 20%

$40.00 $32.00 Save 20%

In stock

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